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GroupLink Corporation provides effective Service Desk and CRM solutions to organisations all over the world. Their products, the everything HelpDesk and ContactWise CRM solutions, were designed for Novell, Microsoft and Linux environments, giving them key integration with technologies such as: OES, LDAP, GroupWise, Exchange/Outlook, ZENworks 7.

Whether deployed for businesses, higher education, government, or other commercial organisations, GroupLink’s world class software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

GroupLink everything HelpDesk is a comprehensive, user-friendly help desk solution to the human side of IT services and requests. Some of its features include:

• Efficient report system which enables you to create, submit, and track an unlimited number of problem tickets
• Management controls to prioritise and allocate tickets based on location, category, technician skill set and work-load, and much more
• Can be customized for multiple departments, making its resolution tracking and workflow management suitable for all establishments
• Entirely web-based
• Accessible through any web browser and wireless device, including PDA and smartphones
• Its self-help knowledgebase reduces incident requests and decreases future support costs
• Easy to use and pre-packaged with all software components needed to run the solution
• Integration with Novell, Microsoft and Linux environments
• The only helpdesk solution that fully integrates with ZENworks for click through asset maintaining

For further information or to arrange an installation of GroupLink everything HelpDesk, contact us on 01752 547150 or email info@bcns.co.uk

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