GroupLink everything HelpDesk enables an organisation to manage its support functions (such as IT support, customer support, or maintenance) more efficiently.
Organisations can easily organise and streamline support requests, improve speed of response and communication, and monitor the performance of the support team. .
Mobile and web-based, everything HelpDesk enables larger organisations to deal with incident tracking and workflow management on-the-go, so support requests can be resolved in the most efficient way.
Improving your Customer Services
Grouplink have seen a 90% improvement in customer retention, which demonstrates this is more than a software package but a service solution. This is an easy product to use.
Improved support management
The solution enables the support team to prioritise and allocate tickets based on location, category, technician/operator skill set and work-load, and much more.
This solution gives the support team reliable access on-the-go from any web-enabled device including; iPhone® and other smart phones. It is also compatible with popular browsers; Internet Explorer®, Firefox®, Google Chrome™, Safari®, and others.
Cost-effective hosted help desk
Grouplink hosts the software which means lower overall costs for the organisation and minimal implementation, with instant access and increased up-time.
everything HelpDesk integerates with many popular systems:
It comes pre-packaged with all the software components needed to run the solution, so it’s easy to implement.
This solution is great for any business and performs well on different platforms. everything HelpDesk runs smoothly on Mac®, Windows®, Novell®, and Linux®
Automating the support process
The solution has ticket templates which can be used to automate work order and work flow, routine tasks, and scheduled tasks.
No third-party reporting is necessary; the reporting tool offers graphical, drill-down reports, dashboards in real-time along with the option of automatic scheduled reports.
Simple to use
The report system enables users to create, submit, and track an unlimited number of problem tickets using simple submission forms. Users can also access an extensive Knowledgebase, helping them to resolve problems and reduce the number of incident requests IT departments receive.
For more than just IT support!
everything HelpDesk can be customized for multiple departments (eg, maintenance, and HR), making its resolution tracking and workflow management suitable for numerous organisations.
GroupLink Corporation provides effective Service Desk and CRM solutions to organisations all over the world. Their products, the everything HelpDesk and ContactWise CRM solutions, were designed for Novell, Microsoft and Linux environments, giving them key integration with technologies such as: OES, LDAP, GroupWise, Exchange/Outlook, ZENworks 7.
Whether deployed for businesses, higher education, government, or other commercial organisations, GroupLink’s world class software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.