The workplace has changed in modern times, with our reliance on technology – and the devastating Covid-19 pandemic - changing the way many of us go about our workday. These adaptations will continue long into the future as we continue to discover new ways of utilising our time with more efficient and productive software.
There is, however, always one ingredient which is essential in any successful workplace, and that has and always will stand the test of time – communication. Effective communication is the lynchpin of every organisation worldwide, because no business would stand any chance of being a success without it.
The ways in which we communicate have changed drastically over recent times. Let’s take a look at the ways of communicating within an organisation that we are all familiar with.
Communicating – The dated way
Only a decade ago if you wanted to communicate with someone the most widely used option was Email. There were a few messenger options on the market that weren’t directly targeted at businesses like MSN, for example, but email was predominantly the most popular method. Email has been around since the early 1970s and has had more than a good run – four decades in tech terms is a very substantial amount of time. Yes, Email has by far definitely been the leader of office communications – but in the modern world is it good enough?
Email – the problems
We all know that Emails have their problems. One of the reasons why many businesses are trying to steer clear of Email is the fact that, running alongside the Emails they want, there is so much ‘spam’ congesting their systems. Spam filters are improving but this hasn’t stopped the figures getting to a staggering 85% of emails being spam¹. Modern business simply doesn’t account for the time it takes for your users to sift through all the offers for cheap holidays, offers on local takeaways, and copious amounts of other ads, before finding the important emails from clients they need.
Email ping-pong is a problem too. The sudden shift to a remote working team has seen many organisations - that are still predominantly reliant on email - finding themselves struggling to stay productive - with users taking hours to convey conversations over email as opposed to a face-to-face chat that would normally take two minutes.
The telephone is arguably the first form of communication you think about when you think of contact in a business. Yes, the modern world offers many alternatives but, let’s face it, most of the business undertaken worldwide is still done over the phone – there is nothing quite like using your voice and tone to portray a more personal approach compared to something in written text. The alternatives on the market are many – with chat-based messaging platforms such as ‘Teams’ and ‘Zoom’ being the obvious examples – but for ‘off the cuff’ conversations the telephone is still unrivalled.
By no means are we saying that business owners should get rid of phones in the workplace completely, but we are saying that the type of phone system you are using may need a makeover.
Old ‘landline’ technology is severely dated. In the modern world of work you need to be contactable constantly. If clients or (arguably even worse) potential clients are not able to get through, it poses a very bad image on the business and could result in potential disaster. The phone – even in the predominantly digital world we live in – is the main link between you, your customers, and your suppliers, so, if you plan to achieve the levels of collaboration, communication, and productivity needed for your organisation to be successful, it is essential that you are contactable by phone at all times – and nothing, not even an unforeseen power cut, a flood, or anything of the kind should stop that being possible.
In the modern world of work there are always alternatives, and we will explore them later in the blog series.
Meetings have also changed. Traditionally, the team often crams into a small meeting room where the boss discusses problems and triumphs over the last three months (for example). This way of conducting meetings has always been a laborious task, partly because finding the best time for every team member to be free to attend is a mission in its own right – and good luck getting someone to come in on their day off for a meeting. With the modern world of work being a remote one, businesses have been forced to find an alternative – and, in our opinion – a very good one at that. We will explore this more later in the blog series.
In the following – and last – blog in the series, we will explore the modern alternatives of the communication methods we have discussed in this blog and explore how the modern methods can revolutionise your workplace.
Your business communications made easy
Business communications from BCNS make it easier and more cost-effective in guaranteeing that you and your team are always connected to each other – and your clients. Our team of experts will assist you throughout the transition to be sure you get exactly what you desire – at the same time, we can reduce your expenses, and improve your security as well as performance! Contact us now and find out how we can help you with your business communications and move into a more productive future.