As we mentioned in the previous article, the world of technology is constantly changing and evolving – this evolution has brought about opportunities for advanced levels of communication, collaboration, and productivity that we simply haven’t been able to achieve in the past – but, for all the positives, this can be a very difficult environment to navigate successfully and productively.
Modern technology has allowed businesses all over the globe to adopt a remote working team. Recent events sped up this transition, meaning that – as good as the effort was to make the adaptations successful – they were only sufficient as a temporary measure. In looking for a long-term solution, IT professionals all over the country agreed that it needs to be very flexible and capable of adapting to changes in the IT landscape as advances progress. That is where VoIP comes in.
There are many factors that make a business successful – arguably, some of the most important are impeccable methods and levels of communication with colleagues and clients alike, team morale, and happiness. We could be here for days dissecting why these are important and what they help you achieve, when, in reality, the main objective is to help your business boost profits. As we explored in the previous blog in the series, ISDN is approaching its victory lap at the end of a long and successful career at the very peak of business communications – with the expense of maintaining traditional phone systems approaching extortionate amounts, VoIP is the modern, cheaper option.
Why is VoIP the new ‘go-to’ for businesses worldwide?
> Mirroring of the office setting
It is essential that you always project the most professional image of your organisation possible, but we also want to work freely - VoIP makes this possible. You can be on the golf course, in your front room, or in the local coffee shop; it doesn’t matter in the slightest to your clients as you will appear to be in the office. VoIP allows you and your team to mirror the professionalism that you pride yourself in when conducting your business practices from the office – wherever you are. With VoIP every step of the interaction with your customers can be carried out exactly the same as with ISDN – the company number is still used, and the call is still answered with the company slogan.
This is a particularly good feature when you consider how much a first impression always sways a client. If, for example, you answer the phone with ‘hey’ or ‘what’s up’ the relationship with the potential client is over before it has begun. Let’s not forget about your existing customer base though - professionalism is just as important with existing customers because, in the modern age, without it you will simply be left behind your competition and your business will eventually fail.
> Client interaction
Voicemail was previously one of the key parts of business communications for organisations all over the globe. However, in the modern age, it is far too time-consuming to be beneficial to most businesses. This is, of course, not the case for everyone, but with VoIP there is no need for Voicemail, as VoIP allows you to assign the places that your incoming calls will ring. Confused? Let us explain. You can use your settings to ensure the first rings take place where you spend most of your time (perhaps the office or your home office), the second could take place at home, and last perhaps your mobile, so even when you’re on the golf course you will never miss that all important call. This doesn’t sound like much on the surface but with these capabilities you can guarantee to your clients that their calls will be picked up every time, allowing you to offer a level of service far better than before.
> Feature Versatility
Once having connected VoIP’s various features and got them integrating together and with each other, it really has the power to revolutionise the way you and your team work. One feature, in particular, is Voicemail-to-text, when the feature takes a transcript of all of your business Voicemails and sends them straight to your inbox to be read at your discretion, so you can miss a call deliberately if you wish and carry on with your day safe in the knowledge you haven’t missed anything important. It is highly recommended that you explore VoIP and its wide-ranging features in their entirety – there is no limit as to how it can help you and your team be more productive with your time.
There is one thing about VoIP that can be a serious flaw, which is that if you lose internet connection then you lose your phone signal as well. As we know, your staff cannot, at any moment, lose the ability to communicate with new or existing customers, suppliers, or each other. But, if set up correctly, VoIP offers its own solution - call forwarding, because, as explained previously, if you have it set up ready then when the connection drops in one location you simply change to another one and, according to your clients, nothing seems different. VoIP allows business to continue as usual no matter the circumstances.
> Increased mobility of service
Remote working is practically impossible with ISDN as the line runs only to a specific number. Your employees would be required to remember the right codes or keys to dial for it to appear as if they are calling from the office, this can be time consuming, which is time that can be used more productively elsewhere.
With VoIP, your team can be entirely flexible if you want it to be, with your team at home one week, the other half the next, and none the one after – whatever you choose is possible.
With VoIP it makes no difference what days they work or where from as – from the client’s perspective – your staff are still sitting at their desks in the office.
Helping you replace the dying ISDN
BCNS make business easier and more cost-effective in guaranteeing that you and your team are always connected to each other and your clients. Our team of experts will assist you throughout the transition to be sure you achieve exactly what you desire – at the same time we can reduce your expenses and improve your security as well as performance! Contact us now and find out how we can help you with your business communications and move into a more productive future.