Vacancy – 1st Line IT Support

We are seeking a 1st line Support Engineer to join our team. The role will be based predominantly in the office but will require some travel to customer sites.
You will be expected to participate in an on-call rota and occasionally undertake some out of hours work, as is necessary full UK driving licence is essential.

The successful candidate will need to be confident dealing with customers over the phone, have a good technical knowledge of Windows and mobile platforms and be motivated to learn.

The Role
You will be the first point of contact for our clients when they are experiencing difficulties with their technology. Working alongside your colleagues you will need to resolve the issues in a timely manner, and where that is not feasible escalate to your 2nd line colleagues.
You will:

  • Provide remote support to our clients, predominately Microsoft 365 and Windows 10
  • Maintain helpdesk records
  • As part of the helpdesk team ensure that all calls are being actioned
  • Monitor customer systems
  • Undertake user admin tasks
  • Set up new users
  • Maintain customer system documentation
  • Ensure tickets are updated in accordance with SLAs
  • Configure equipment in readiness to ship to customer sites
  • Deploy solutions both remote and on customer sites
  • Liaise with 3rd parties


    Person Specification
    To achieve this, we are seeking a Support Engineer who:

  • Has a confident and outgoing nature with excellent communication skills
  • Has a genuine interest in helping others
  • Uses a methodical approach to tasks and troubleshooting
  • Works well in a friendly and dynamic team environment
  • Has strong logical diagnostic and troubleshooting capability
  • Is able to work on multiple tasks at a time
  • Has a full UK Driving License as customer site visits are required

  • Required Skills and Experience

  • 1-2 years experience in an IT helpdesk and support role (reseller/MSP preferred)
  • Experience in supporting Microsoft 365, Windows 10 and basic networking
  • Experience in user management creation and device provisioning

  • Desirable Skills

  • Network Design and Planning
  • Windows Server technologies
  • WiFi configuration
  • Firewalls
  • Microsoft Azure
  • Voice systems

  • Our Offer:

  • Salary £20,000 - £24,000 per annum DOE
  • 25 days holiday (plus Bank Holidays)
  • Pension scheme
  • Hybrid Working Arrangements (2 days at home, 3 in office)
  • Funded training with industry certifications
  • Health Cash Plan
  • Perkbox access to discounted goods


  • This is ideal for someone looking for the opportunity to progress from 1st line into a 2nd line role, including attending customer sites and project work.
    On the job training will be integral to the role and external training will be offered.

    Please send your application to careers@bcns.co.uk. Applications should be supported by a
    covering letter and CV
    .