Vacancy – IT Systems Engineer

Location: South Brent, Devon
Salary: £24,000 - £32,000 DoE
We are seeking an exerienced IT Systems Engineer to join our team. We operate hybrid working, with 3 days in the office and 2 days at home. Some travel to customer sites will be required.
You will be expected to participate in an on-call rota and undertake some out of hours work, as necessary. A full UK driving licence is essential.

The successful candidate will need to be confident in dealing with customers both over the phone and in person, have a good technical knowledge and be motivated to learn.

Key Activities
• Provide remote support to our clients
• As part of the helpdesk team ensure that all calls are being actioned
• Monitor customer systems
• Deployment of solutions both remote and on customer sites
• Maintain customer system documentation
• Maintain helpdesk records
• Ensure tickets are managed in accordance with SLAs
• Liaise with 3rd parties

Person Specification
To achieve this, we are seeking a Support Engineer who:
• Has a minimum 3 years experience in an IT support role (reseller/MSP preferred)
• Has a confident and outgoing nature with good communication skills
• Has a genuine interest in helping others
• Is willing to travel to client sites in the UK as required
• Able to manage own time
• Works well in a friendly and dynamic team environment
• Strong logical diagnostic capability
• Uses a methodical approach to tasks and troubleshooting
• Able to deal with multiple issues at a time

Required Skills and Experience
• Minimum 3 years experience working within an IT Support/Helpdesk environment
• Supporting and implementing Microsoft 365, Exchange, Teams
• Supporting and implementing Windows Server & Active Directory
• Supporting and implementing MDM, Intune / Endpoint Manager
• Supporting and implementing LAN, WAN & WiFi

Desirable Skills
• Supporting Cloud Technologies, such as Azure, AWS etc
• Network Design and Planning
• Experience of SQL
• Virtualisation technologies such as VMWare & Hyper-V
• SharePoint

The successful candidate will be offered an excellent package including:
• Competitive salary
• 25 days holiday (plus Bank Holidays)
• Pension scheme
• Hybrid Working Arrangements (2 days at home, 3 in the office)
• Funded training with industry certifications
• Health Cash Plan
• Perkbox access to discounted goods

Please send your application to Applications should be supported by a
covering letter and CV.