Dealing with IT is never fun. That’s why we provide a wide range of IT services, outsourced IT support, and IT solutions designed to fit the needs of your organisation. You’ll have BCNS’s expert technicians helping maintain and improve your technology at an affordable rate.
We’ve assisted countless schools, colleges, universities, charities, businesses and more in finding practical IT solutions that let them reduce or eliminate technology-related problems.
IT Support Packages
We offer a wide range of Managed Support packages designed to help you best utilise your technology and current IT staff. Whether you simply need someone to pop in for a quick fix, or want a partner to come in and do it all for you, we have the package that works best for you.
If something goes wrong and you don’t have a support contract, we’ll provide ‘breakdown cover’. We’ll fix the problem and get your system working again as quickly as possible.
Who’s it for? – Any organisation!
What’s included?
- Access to our helpdesk, by phone or email, until the problem is resolved.
- An engineer on site if required.
How is it charged? – Our standard hourly rate applies. We’ll give you our best estimate first.
We’ll help your in-house IT staff to keep your system running smoothly.
Who’s it for? – Organisations with an in-house IT manager or dedicated IT administrator.
What’s included?
- Unlimited access to our helpdesk, by phone or email.
- Ongoing server monitoring, to spot problems swiftly – for up to three servers.
- An engineer at your premises for up to 2 days per month.
How is it charged? – By monthly direct debit or annual invoice (minimum 12-month term).
We’ll be an extra pair of hands for your IT team – not just providing advice, but actively resolving problems on your behalf.
Who’s it for? – Organisations which may have dedicated IT staff; or which have a nominated IT administrator (but whose main role is not IT).
What’s included?
- Unlimited access to our helpdesk, by phone or email.
- Ongoing server monitoring, to spot problems swiftly – for up to five servers.
- An engineer at your premises for up to 3 days per month.
- Backup and disaster recovery.
How is it charged? – By monthly direct debit or annual invoice (minimum 12-month term).
We’ll manage your entire system for you – from monitoring your system for problems, to helping those who use it.
Who’s it for? – Organisations without dedicated IT staff, and for which managing IT is a distraction from running the business.
What’s included?
- Unlimited access to our helpdesk, by phone or email.
- Complete ongoing system monitoring to spot problems and resolve them quickly.
- Support for the system’s users, to resolve operational problems and queries.
- An engineer at your premises when required.
How is it charged? – By monthly direct debit or annual invoice (minimum 12-month term).
We make IT work for you